Help Desk Specialist

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Company name: Community Partners
Location: Chinatown, Los Angeles, CA, USA
Salary: withheld by employer

Responsibilities:
• Monitor ticketing system, provide Help desk support and resolve problems to the satisfaction of the end user. Respond to tickets per the service level agreement
• Modify configurations, utilities, software default settings, etc. for the local workstations
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment and programs
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory and manage all equipment, software and software licenses
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required and provide support during roll-out
• Support and troubleshoot connectivity issues for co-locators under contract
• Provide technical and troubleshooting support for A/V equipment in conference rooms
• Manage various projects and other duties as assigned by supervisor

Requirements:
• Bachelor’s Degree preferred in Information Technology, Computer Science or related field
• Minimum of two years of experience in the field
• Microsoft Windows Server, MS Office Application Suite, MAC support, various desktop application support, networking (including VPNs), backup and recovery, and desktop security skills
• A customer service approach to working with both in house and off-site staff and colleagues (including VIPs)
• Ability to effectively communicate technical information to non-technical staff
• The ability to work with diverse groups and in a collaborative team environment
• Strong written, oral and interpersonal communication skills
• Highest degree of integrity and confidentiality
• Attention to detail, with the ability to plan well ahead of routine deadlines and anticipate IT support needs
• Demonstrable analytical, trouble-shooting and problem-solving skills
• Ability to manage multiple priorities and deadlines
• Ability to identify issues, obstacles, and opportunities and then develop and implement effective solutions
• Industry certifications a plus

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